Question 1

I'm not sure how many people will attend. What headcount should I provide?

Accepted Answer

Please provide your best estimate based on past events or expected attendance. We use this number to assign hosts and resources. We can be flexible if more people join on the day of the event, but providing an accurate estimate ensures the best experience. If the final number of participants is significantly higher than your estimate, we will send a follow-up invoice for the difference.

Question 2

What web-conferencing platforms do you support?

Accepted Answer

Our virtual events are hosted on Zoom by default, but we are happy to accommodate your team's preferred platform, including Microsoft Teams, Google Meet, and WebEx. If you'd like to use a different platform, please provide the link to your event manager after booking. We just ask that someone is available to grant our host access a few minutes before the event starts.

Question 3

Is this experience suitable for hybrid teams (in-office and remote participants)?

Accepted Answer

Absolutely! Our hosts are experienced in leading events for hybrid groups. For the best experience, we recommend having a dedicated screen in the office where the group can see and hear the host, and ideally, where the host can see and hear the in-office participants. We suggest testing your setup with the event link beforehand to ensure everything runs smoothly.

Question 4

What happens after I book the event?

Accepted Answer

After booking, you will receive a confirmation email with a calendar invite and a Zoom link for your event. Your assigned event manager will then reach out to confirm the details. For activities with kits, they will provide you with a form to collect shipping addresses. An invoice will be sent once the final headcount is confirmed, with payment due two weeks before the event.

Question 5

How far in advance should we book our event with kits?

Accepted Answer

The minimum lead time for kit-based events is 16 days. We require that addresses are submitted at least 14 days prior to the event. To ensure you have enough time for all participants to provide their addresses (especially if some are out of the office or slow to respond), we recommend giving your team an additional week to submit their information.

- Shipping timeline: Kits are typically expected to arrive at least 3 days prior to the event, and sometimes even earlier. This ensures that if there are any issues with the kits or shipping, we have plenty of time to resolve them before the event.
- International shipping: For international addresses, we require 3-4 weeks of lead time to account for customs and delivery.
- Expedited shipping: If you need a quicker turnaround, we can accommodate this, but please note that expedited shipping fees may apply for kit-based activities.

There is no restriction on how far in advance you can book (some of our clients book events a year in advance)! If you need to book on short notice, just reach out and we will do our best to accommodate your timeline.

Question 6

How is shipping and address collection handled for activities with kits?

Accepted Answer

After booking an activity with a kit, your event manager will provide you with an address collection form. You can either distribute this form to participants to fill out directly or provide a bulk list of addresses if you already have them. Addresses must be submitted at least 16 days prior to the event. Kits typically arrive 3-10 days before the event, and tracking information will be provided.

Zen Garden

About this event

1 hour experience

100% Virtual

Flexible group size

Book 11 days in advance

Any video platform

Kit included

Includes

Required from you

How it works

We ship kits across the continental US

Reserve your spot

Manage your event

Event day

Cancellation policy

Frequently asked questions

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Rating distribution

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